“That means we can create much more sophisticated virtual assistants or customer care agents, whether they are text-based or voice-based,” Sutherland said. Traditional or rule-based chatbots are software programs that rely on a series of predefined rules to mimic human conversation or perform other tasks through text messaging. Such chatbots may use simpler or more [...]

7.ai employees rated their Overall Rating 0.6 higher than 24-7 Intouch employees rated theirs. With unique conversational personas to embody your brand and project your values and tone of voice, Sitel Conversational AI delivers surprising and human-like experiences across a broad range of customer contacts. As a global leader in CX management, we deliver more [...]